Agenda item

The committee is requested to consider the Post Project Evaluation (PPE) report for the leisure procurement project and the 2016-17 Annual Report from Everyone Active (Sport and Leisure Management Ltd) and to confirm that it is satisfied that the contractor is achieving satisfactory levels of performance against the outcomes at paragraph 3.0 in the annual report.

Mr H Potter, the committee’s representative on the corporate Leisure Management Task and Finish Group, will support this review.

The committee considered the report circulated with the agenda.

Mrs S Peyman presented the report. Mr S Mills, Everyone Active Contract Manager, was in attendance to answer questions.

This report covered the period 1 May 2016 to 31 March 2017, a period of 11 months and considered the outcomes of the Leisure Services Post Project Evaluation. A corporate Leisure Task and Finish Group had been constituted to consider performance during the project and a representative of this committee had been assigned to that group.

Mrs P Plant reported back that she had been on the task and finish group and had made a point of going to visit all three centres. At the last meeting of the group the annual report was considered and performance against the project outcomes was noted as having been met. 

The committee made the following comments and received answers to questions as follows:

·             Have the savings in the first year been achieved? The savings reported are the overall savings agreed between the council and the contractor to be achieved over the ten year contract period. A risk to the council in the future would be if the contractor wasn’t able to deliver the set savings to the council and in this instance the contractor would be subject to penalties under the contract.

·             The financial information had been included in a confidential report to Cabinet in January 2016. This had been noted in the report as a background paper and members had access to this information.

·             IFI relates to the Inclusive Fitness Initiative which allows people with disabilities to fully access and use the fitness facilities.

·             There is a concessionary rate for older people. It was aimed at 65 and above but this had been changed to 60 and above.

·              A swimming loyalty scheme had been replaced with a new swim only membership which had worked out better value to the customer than the loyalty scheme.

·             Who do Chichester residents go to Bourne when they have everything at the Westgate Centre? Some customers prefer Bourne which is a quieter site. Everyone Active customers can use any similar site in the country.

·             A virtual class is a class without a coach but with a video screen.

·             A Quest assessment is a national quality standard scored through mystery customers, mystery phone calls and email.

·             Work on the changing rooms has been carried out. A report setting out customer comments is considered monthly to assess dissatisfaction levels.

·             Community sports and development plan is under way and initiatives will be discussed with the task and finish group

·             Clarification was sought on the three different companies under Sports & Leisure Management (SLM). Our contract is with SLM Sport and Development Limited; however there are three separate companies – SLM Fitness, SLM Community and SLM Food & Beverage – within the SLM group. When nearing completion of the contract in early 2016 the advice had been to transfer elements of the business to the three separate companies. The pension outcome would be the same.

·             The issue with the replacement engines had been resolved with a report to Cabinet – Mrs Jones would send of this decision to the committee.

The committee RESOLVED

That it was satisfied that the contractor was achieving satisfactory levels of performance against the outcomes set out at paragraph 3.0 in the annual report.