The current corporate telephone contract is
due to expire in March 2023. Having been in place for 7 years, we
have taken this opportunity to assess what we need, what is
available and how these could benefit and improve service delivery.
Additionally, we have sort a solution that delivers an integrated
contact centre solution. As one of the council's business critical
systems, this report will update Cabinet on the process followed
and seek approval for the proposed replacement.
Decision type: Key
Reason Key: Expenditure > £100,000;
Decision status: Recommendations Approved
Wards affected: (All Wards);
Notice of proposed decision first published: 23/09/2022
Decision due: 6 Dec 2022 by Cabinet
Lead member: Cabinet Member for Finance, Corporate Services and Chichester Contract Services
Contact: Mr Andrew Forward, ICT Manager Email: aforward@chichester.gov.uk.