Issue - meetings
Repurpose of ARP Budget: CRM Project
Meeting: 01/06/2021 - Cabinet (Item 18)
18 Repurpose of ARP Budget to Fund Major CRM Upgrade 
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The Cabinet is requested to consider the report and its appendix and make the following resolutions:
1. That Cabinet approve the replacement of the existing Customer Relationship Management (CRM) system.
2. That in order to fund the new CRM system £50,000 of existing ARP funding is repurposed.
Additional documents:
Decision:
RESOLVED
1. That Cabinet approve the replacement of the existing Customer Relationship Management (CRM) system.
2. That in order to fund the new CRM system £50,000 of existing ARP funding is repurposed.
Minutes:
In Cllr Wilding’s absence Cllr Lintill introduced the item.
Cllr Dignum questioned whether the possibility of needing ARP in the future had been considered. Mr Forward explained that it had and that the proposal is for a subscription style model.
Cllr Lintill requested confirmation of how long the switch would take. Mr Forward anticipated completion by the end of the year.
In a vote the following resolutions were agreed:
RESOLVED
1. That Cabinet approve the replacement of the existing Customer Relationship Management (CRM) system.
2. That in order to fund the new CRM system £50,000 of existing ARP funding is repurposed.