Decision details

Future Customer Services Delivery

Decision Maker: Overview & Scrutiny Committee, Cabinet

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: Yes


To discuss proposals over the future of Customer Services delivery





1.    That Cabinet approve the proposed remodelling of services provided by the Customer Services Centre (CSC) as set out in the IPPD at Appendix 1.

2.    That subject to approval of recommendation 2.1, Cabinet is asked to note that the permanent shift to this service delivery model will become effective when it is deemed Covid safe to do so.

Report author: Ms Kerry Standing

Publication date: 10/12/2020

Date of decision: 08/12/2020

Decided at meeting: 08/12/2020 - Cabinet

Effective from: 17/12/2020

Accompanying Documents: