Decision Maker: Overview & Scrutiny Committee, Cabinet
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: Yes
To discuss proposals over the future of Customer Services delivery
1. That Cabinet approve the proposed remodelling of services provided by the Customer Services Centre (CSC) as set out in the IPPD at Appendix 1.
2. That subject to approval of recommendation 2.1, Cabinet is asked to note that the permanent shift to this service delivery model will become effective when it is deemed Covid safe to do so.
Report author: Ms Kerry Standing
Publication date: 10/12/2020
Date of decision: 08/12/2020
Decided at meeting: 08/12/2020 - Cabinet
Effective from: 17/12/2020