Decision details

Replacement of the Corporate & Contact Centre Telephony Systems (Corporate Plan. 040)

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes

Purpose:

The current corporate telephone contract is due to expire in March 2023. Having been in place for 7 years, we have taken this opportunity to assess what we need, what is available and how these could benefit and improve service delivery. Additionally, we have sort a solution that delivers an integrated contact centre solution. As one of the council's business critical systems, this report will update Cabinet on the process followed and seek approval for the proposed replacement.

Decision:

RESOLVED

 

1.    That Cabinet approves a 3-year (with an option to extend for a further 12 months) contract with preferred bidder A to replace both the corporate and contact centre telephony systems.

2.    That Cabinet approves the additional revenue budget of £8,000 a year to be added to the base budget.

3.    That Cabinet approves the bringing forward of £60,000 existing ARP Telephony provision, from 2025/26, to the current year to fund the implementation of the new system.

Report author: Mr Andrew Forward

Publication date: 08/12/2022

Date of decision: 06/12/2022

Decided at meeting: 06/12/2022 - Cabinet

Effective from: 15/12/2022

Accompanying Documents: