Decision Maker: Cabinet
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: Yes
The current corporate telephone contract is
due to expire in March 2023. Having been in place for 7 years, we
have taken this opportunity to assess what we need, what is
available and how these could benefit and improve service delivery.
Additionally, we have sort a solution that delivers an integrated
contact centre solution. As one of the council's business critical
systems, this report will update Cabinet on the process followed
and seek approval for the proposed replacement.
RESOLVED
1. That Cabinet approves a 3-year (with an option to extend for a further 12 months) contract with preferred bidder A to replace both the corporate and contact centre telephony systems.
2. That Cabinet approves the additional revenue budget of £8,000 a year to be added to the base budget.
3. That Cabinet approves the bringing forward of £60,000 existing ARP Telephony provision, from 2025/26, to the current year to fund the implementation of the new system.
Report author: Mr Andrew Forward
Publication date: 08/12/2022
Date of decision: 06/12/2022
Decided at meeting: 06/12/2022 - Cabinet
Effective from: 15/12/2022
Accompanying Documents: