Issue details

Repurpose of ARP Budget: CRM Project

Permission is sort to repurpose existing CRM related ARP budgets (C0168, C0047, C0060) in order to fund the cost of moving to the latest version of our current CRM system.

Existing ARP funding will be necessary to fund the shift from our present on-premises configuration to the latest cloud based platform. This will deliver to the council the most up to date CRM platform available and ensure that we are able to continue to support our Corporate Priorities. In addition, it will provide clearer direct sight of associated revenue costs, reduce future ARP funding requirements, and remove the need for significant additional medium term investment.

Decision type: Key

Reason Key: Affects > 1 ward;

Decision status: For Determination

Wards affected: (All Wards);

Notice of proposed decision first published: 12/04/2021

Decision due: 1 Jun 2021 by Cabinet

Lead member: Cabinet Member for Finance, Corporate Services and Revenues and Benefits

Contact: Mr Andrew Forward, ICT Manager Email: