The material relevant to this item can be found on pages 175-199 of the Overview and Scrutiny Committee agenda pack for 17 November 2020.
The committee is requested to:
1.1. Receive the 2019-20 Annual Report from Everyone Active (Sport and Leisure Management Ltd) Appendix A.
1.2. Review the report and approve that the contractor is achieving satisfactory levels of performance against the outcomes in section 2.0 and the key performance indicators in section 4.0 of the 2019-2020 annual report, appendix A.
Minutes:
The Chairman welcomed Mrs Sarah Peyman, Divisional Manager, Culture and Sport; and Mr Stuart Mills, Operations Manager, Everyone Active, to the Committee and invited them to present their report.
Mrs Peyman explained that the Leisure Service Performance Review the Committee were considering was the performance of the Leisure Contractor for 2019/20; this was year four of the ten year contract. Mrs Peyman drew the Committee’s attention to the update from Everyone Active which gave an update of all the performance indicators and highlighted the successes from that year. Mrs Peyman highlighted to the Committee that January, February and March 2020 were all impacted by Covid-19, attendance declined and centres were shut from 20 March 2020 in line with government restrictions. However, it was positive to note that despite the impact participation rates continued to grow over the year with a 2% increase in attendees. Neither the over 50’s or disabled attendance target was met; however, these were on target prior to Covid-19.
Mr Mills, highlighted the following the successes from the year 2019/20;
· Westgate Leisure Centre received the ‘Outstanding’ quality award; this award means that Westgate is one of the Top 10 leisure centres within the country.
· The Bourne and Grange leisure centres both received ‘Excellent’ awards
· Maintained and developed strong links with the community including; obesity clinics for children and first steps to fitness programme.
The Committee asked the following questions and made the following comments;
· The Committee congratulated Mr Mill’s on the achievement of receiving an ‘Outstanding’ award for the Westgate Leisure Centre.
· In response to a question regarding the KPI’s (specifically GP referrals and omission of staff satisfaction), Mrs Peyman explained that the KPI’s formed part of the original contract tender from 2015/16. The KPI’s remain the same for the contract period in order to maintain a strong monitoring programme. However, new KPI’s can be included a part of the annual contract review; which also reviews the way current KPIs are reviewed. Mr Mills explained that the impact from GP referrals came from the staff resourcing of the service, as well as considering the marketing approach with both GP’s and the wider community; and how they can keep referrals attending the centre.
With regards to staff satisfaction Mr Mills explained that this had not been included with the KPIs that formed the original contract tender and so was not included as part of the annual report.
· Feedback from the Bourne Community College was very positive; there is a strong partnership between the school and the leisure centre. The centre provides the students with 25 hours leisure service a week, which has been maintained throughout the second lockdown.
· In response to a question enquiring what steps and measures will the leisure centre take to encourage people to return; Mr Mills explained that a number of steps had already been taken. The steps taken so far included; one way systems, covid-19 safety signage, additional cleaning, provision of hand sanitisers, risk assessments regarding the number of people that can be in one place and the development of the web site to allow all activities to be booked online (including swimming) – Mr Mills added that this has received very positive feedback. There has also been a very big marketing campaign both online and via direct mail, as well as a film which was broadcast on YouTube showing customers what to expect when they returned to the centres.
Resolved;
· The Committee received the 2019-20 Annual Report from Everyone Active (Sport and Leisure Management Ltd) Appendix A
· The Committee reviewed the report and approved that the contractor is achieving satisfactory levels of performance against outcomes in section 2.0 and the key performance indicators in section 4.0 of the 2019-20 Annual Report; Appendix A