Chichester District Council
Issue

Issue - meetings

Future Customer Services Delivery

Meeting: 08/12/2020 - Cabinet (Item 88)

88 Future Customer Services Delivery pdf icon PDF 137 KB

The Cabinet is requested to consider the report and its appendices and make the following resolutions:

 

1.    That Cabinet approve the proposed remodelling of services provided by the Customer Services Centre (CSC) as set out in the IPPD at Appendix 1.

 

2.    That subject to approval of recommendation 2.1, Cabinet is asked to note that the permanent shift to this service delivery model will become effective when it is deemed Covid safe to do so.

Additional documents:

Decision:

RESOLVED

 

1.    That Cabinet approve the proposed remodelling of services provided by the Customer Services Centre (CSC) as set out in the IPPD at Appendix 1.

2.    That subject to approval of recommendation 2.1, Cabinet is asked to note that the permanent shift to this service delivery model will become effective when it is deemed Covid safe to do so.

Minutes:

Cllr Wilding introduced the item.

 

Mrs Standing added that following comments from Overview and Scrutiny Committee she could confirm that all the reception area screen views would be written in Plain English as far as possible and customers are given the option to leave a message for a call back if there is a queue on the phone lines. With regard to availability of documentation in other languages Mrs Standing explained that as far as possible support would be offered including calling on multi-lingual staff and use of online translation tools.

 

Cllr Briscoe commended the increase in enquiries that had been dealt with over the lockdown period.

 

In a vote the following recommendations were agreed:

 

RESOLVED

 

1.    That Cabinet approve the proposed remodelling of services provided by the Customer Services Centre (CSC) as set out in the IPPD at Appendix 1.

2.    That subject to approval of recommendation 2.1, Cabinet is asked to note that the permanent shift to this service delivery model will become effective when it is deemed Covid safe to do so.

 


 

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