Issue - meetings
Post Project Evaluation Report: Telephony System
Meeting: 09/07/2019 - Cabinet (Item 19)
19 Post Project Evaluation - Replacement Telephony System 
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The Cabinet is requested to consider the agenda report and its appendix and to make the following resolution:
That the Cabinet receives the post project evaluation (PPE) report (Appendix 1) for the replacement of our corporate telephony system, and agree the actions and review plan in sections 7 and 8 of the report.
Additional documents:
Decision:
RESOLVED
That the Cabinet receives the post project evaluation (PPE) report (Appendix 1) for the replacement of our corporate telephony system, and agree the actions and review plan in sections 7 and 8 of the report.
Minutes:
Mrs Graves introduced the report. Mr Forward and Mr Mildred were also present. Mrs Graves explained that the Post Project Evaluation report, covering replacement of the corporate telephony system is brought before Cabinet in line with our project management processes as the project was classified as a major project. She outlined the three implementation phases:
1. Procurement
2. Technological Integration
3. Operational implementation
Mrs Graves explained that the report also includes user feedback, lessons learned and improvement recommendations. She confirmed that the project was delivered on time, below budget (saving £15,000 against budgeted £175,000) and successfully delivered the initial project outcomes. She outlined continued worked with staff and the system to make further improvements including:
· Ensuring we are working with the latest system release.
· Looking at the use of different headsets & handsets to suit the needs of the users.
· Continued drop in sessions and working with users to ensure that the system is being used effectively.
Mrs Graves concluded that overall the project had been successfully delivered and now provides the flexibility for mobile working, working remotely and hot desking.
Decision
The Cabinet then voted unanimously to make the resolution below.
RESOLVED
That the Cabinet receives the post project evaluation (PPE) report (Appendix 1) for the replacement of our corporate telephony system, and agree the actions and review plan in sections 7 and 8 of the report.