Decision Maker: Cabinet
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: Yes
Permission is sort to repurpose existing CRM
related ARP budgets (C0168, C0047, C0060) in order to fund the cost
of moving to the latest version of our current CRM system.
Existing ARP funding will be necessary to fund the shift from our present on-premises configuration to the latest cloud based platform. This will deliver to the council the most up to date CRM platform available and ensure that we are able to continue to support our Corporate Priorities. In addition, it will provide clearer direct sight of associated revenue costs, reduce future ARP funding requirements, and remove the need for significant additional medium term investment.
1. That Cabinet approve the replacement of the existing Customer Relationship Management (CRM) system.
2. That in order to fund the new CRM system £50,000 of existing ARP funding is repurposed.
Report author: Mr Andrew Forward
Publication date: 03/06/2021
Date of decision: 01/06/2021
Decided at meeting: 01/06/2021 - Cabinet
Effective from: 10/06/2021