Decision details

Repurpose of ARP Budget to Fund Major CRM Upgrade

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes


Permission is sort to repurpose existing CRM related ARP budgets (C0168, C0047, C0060) in order to fund the cost of moving to the latest version of our current CRM system.

Existing ARP funding will be necessary to fund the shift from our present on-premises configuration to the latest cloud based platform. This will deliver to the council the most up to date CRM platform available and ensure that we are able to continue to support our Corporate Priorities. In addition, it will provide clearer direct sight of associated revenue costs, reduce future ARP funding requirements, and remove the need for significant additional medium term investment.



1.    That Cabinet approve the replacement of the existing Customer Relationship Management (CRM) system.

2.    That in order to fund the new CRM system £50,000 of existing ARP funding is repurposed.


Report author: Mr Andrew Forward

Publication date: 03/06/2021

Date of decision: 01/06/2021

Decided at meeting: 01/06/2021 - Cabinet

Effective from: 10/06/2021

Accompanying Documents: